Covid-19 UpdateFollowing the direction of health authorities at Centers for Disease Control (CDC), Public Health Agency of Canada (PHAC), and the World Health Organization (WHO), we are providing our locally owned stores guidance on keeping customers and staff healthy and safe in response to COVID-19. Click here for details on your location
If the customer is not satisfied with the merchandise purchased online, for any reason, they must contact the originating Style Encore® store for return authorization instructions within 7 DAYS of the delivery of their online purchase. All merchandise must be returned to the store they were purchased from (Originating Store). Originating store contact information can be found in the email that came to you after your purchase or in the documents included in your shipment.
The customer is required to pay all return-freight charges, except in the instance of damage that occurred during shipment.
The refund of the original purchase will be for the amount of the merchandise only. Original shipping charges will not be refunded except in the case of product damage that occurred during shipment.
A refund or exchange will be issued only AFTER the merchandise is received by the originating Style Encore® store. All returned merchandise MUST contain the original contents of the shipment including any related documentation.
Sorry, no exceptions can be offered.
Note: this return policy is for ONLINE purchases only. Your in-store return policy will be defined by the store you purchased from. Please refer to your receipt or contact the store you purchased from directly for their return/refund policy.